Privacy Policy and Terms of Service
Effective Date: 12/01/2023
We are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect and how we use, disclose, and safeguard that information.
Information Collection
We may collect personal information from you when you use our services, including but not limited to your name, email address, phone number, and any other information you provide to us.
Use of Information
The information we collect is used solely for the purpose of providing and improving our services. We may use your information to communicate with you, respond to your inquiries, and enhance your experience.
No Sharing of Information
We want to assure you that your personal information will not be shared with any third-party companies or individuals. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. Specifically, SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your information is stored in secure environments, and we take appropriate measures to protect it from unauthorized access, alteration, disclosure, or destruction.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this policy periodically for any updates.
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Secure Home 365, you may receive messages related to the following.
-Installation reminders
-Follow-up messages
-General Information about our services
Example: “Hello, this is a friendly reminder of your upcoming appointment with installer David at 344 Yale Ave on Monday at 9am. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication you may receive up to [1-5] SMS messages per week related to installation reminders, Follow-up messages and general information about our services.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Secure Home 365 in the following ways:
-Verbally, during a conversation
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.securedca.com/contact-us
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our https://www.securedca.com/privacy/
- Message frequency may vary
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at (510)250-0935.
Frequently Asked Questions About Our Security Services
What personal information do you collect during the installation process?
We collect necessary information for your security system installation, including contact details and property specifications. Your privacy is paramount, and all information is handled securely in accordance with our privacy practices.
How do you ensure the security of my data?
We implement robust security measures to protect your data from unauthorized access. This includes secure data storage and adherence to best practices in data encryption.
What is the pricing structure for your CCTV installation services?
Our pricing varies based on the specific requirements of your installation project, including the type of system you choose and the size of your property. For a detailed quote, we recommend reaching out to us directly.
How long does the installation process take?
Typically, installation can be completed within one to two days, depending on the complexity of the system and the property size. We will provide an estimated timeline based on your specific needs.
What kind of support do you offer after installation?
We provide ongoing customer support, including troubleshooting assistance and maintenance for your installed systems. Our team is available to ensure your security features are running smoothly.
Do you offer warranties or guarantees for your services?
Yes, we offer warranty guarantees on our installations to provide peace of mind. Specific details of coverage will be outlined in your service agreement.
Can I upgrade my security system after installation?
Absolutely! We can assist you in upgrading your security setup as your needs change. Whether adding more cameras or enhancing your alarm system, we're here to help.
How do ADT monitored alarms work?
ADT monitored alarms offer 24/7 surveillance and immediate response across various security alerts, giving you confidence in your security whether at home or away.